We care about the confidentiality and security of your personal information. We implement a security policy to guarantee the confidentiality of your personal data, details of which can be found in this document. Please read it carefully so that you have a clear view and full understanding of how we handle your personal data.
What personal information do we collect?
When you register or make a purchase on our site ironanswer.com, you may be asked to enter your first and last name, your email address, your delivery address, your telephone number or other details that allow us to improve your experience of visiting our site, and to proceed with the proper processing of your order.
When do we collect this information?
We collect this information when you register on our site or sign up to receive periodic promotional information (newsletter).
How do we use this information?
We may use your information (when you register, make a purchase, subscribe to a newsletter, conduct a survey, send marketing communications or visit the site) in the following ways:
– To personalise your experience of visiting our site and to allow us to display content and/or products of interest to you.
– To enable us to better respond to your Customer Service requests.
– To offer you a competition or promotion in line with your needs.
– To process your orders efficiently.
– To send you periodic emails concerning your orders or your basket, or other products and services of our company ABO FACTORY SAS.
– To efficiently follow up any correspondence we may have with you (by email, telephone, or online chat).
How do we protect your information?
Our site complies with all current security standards, and is regularly audited for security breaches and other known and future vulnerabilities, to ensure you have a secure visit and purchase.
Your personal information is stored on our servers, accessible by a limited number of people whose area of expertise extends to the management and security of our servers, and who are contractually bound by a confidentiality clause.
Sensitive information (payment data, including but not limited to credit card details) is encrypted using Secure Socket Layer (SSL) technology and is not stored on our servers. We have put in place a whole series of secure measures to maintain a very high level of confidentiality when a payment is made on our site.
All transactions are carried out by an external banking service provider and are neither stored nor carried out on our servers.
Do we use cookies?
Yes, cookies are small files that a website or external service provider stores on your storage space (hard disk or phone memory) via your internet browser. They are used to remember certain non-personal information in order to improve your browsing experience. We use them to store your shopping basket and delivery information, to understand your past activities on our site and to improve our service. They also enable us to measure traffic and interaction data on our site in order to continually improve our services.
We use cookies to:
– Remember your shopping basket.
– Understand and use your browsing preferences.
– Keep track of which of our advertisements you may have interacted with.
– Measure traffic and interaction data on our site in order to continually improve our services.
We may also use trusted third party services to track this information.
Your browser may give you the choice of being notified when we set a cookie, or of not allowing us to set any cookies. This is done via your browser settings. Please refer to your browser’s help menu to find the appropriate options.
If you choose not to accept cookies, certain browsing functions may be deactivated. This will in no way prevent you from placing an order on our site.
Your data and third-party companies
The information you give us is intended for our company, which is responsible for processing it, for the purposes of managing your order or your request, and for canvassing. It may be communicated to our commercial and administrative partners, under the conditions described below, in order to enable you to benefit from our offers and proposals only.
You are therefore likely to receive our commercial offers by any postal, electronic or telephone means, without you needing to request them; our offers are targeted and selected to meet your expectations and satisfy you. If you do not wish to receive such offers, simply contact our Customer Services department at any time by telephone, post or email, giving your full name, address and customer number so that we can take the necessary steps.
External links
We do not include or display any third-party services or products on our site.
We use Google Adwords services on our site.
Google’s advertising services provide a positive browsing experience (Google Adwords links).
Their advertising and confidentiality policy is freely available and can be found at the following address: https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third party vendor, uses cookies to display its advertisements based on your browsing history on all websites.
We use the following Google services
– Remarketing with Google AdSense
– Demographic and interest reports.
We, as well as third-party vendors such as Google, use third-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers to compile data about users’ interactions with ad impressions and other ad serving features that relate to our website.
Opt-out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Opt Out page of the network advertising initiative or by adding the Google Analytics opt-out browser. Protection of personal data Identity of the data controller
The data controller is ABO FACTORY SAS, 210 chemin des valladets 13510 Eguilles en France.
Email: privacy@abo-factory.com
Data protection rights
You have the following rights concerning your Personal Information, which you may exercise by writing to us at the following email address
(privacy@abo-factory.com), or to the postal address (ABO FACTORY SAS, Service données personnelles, 210 chemin des valladets 13510
Eguilles in France)
Right of access and communication of data
You have the right to access your Personal Information. However, due to the obligation of security and confidentiality in the processing of personal data incumbent on ABO FACTORY SAS, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a scan of your valid identity document (in the event of an electronic request) or a signed photocopy of your valid identity document (in the event of a written request). ABO FACTORY SAS hereby informs you that it shall be entitled, where applicable, to oppose requests that are
manifestly abusive (due to their number, repetitive or systematic nature). To help you in your approach, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the Commission Nationale de l’Informatique et des Libertés (the ‘CNIL’).
Right to rectify data
Under this right, you are entitled by law to request the rectification, updating, blocking or deletion of any data concerning you that may be inaccurate, incorrect, incomplete or obsolete. You may also define general and specific directives concerning the fate of your personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made. To help you with your request, particularly if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, please send a written request to the postal address mentioned in point 1. You will find a model letter drawn up by the CNIL by clicking on the following link. https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees
Right to object
This right may only be exercised in one of the following two situations: When the exercise of this right is based on legitimate grounds; or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you in your approach, particularly if you wish to exercise your right to object by means of a written request sent to the postal address indicated in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link.
Response times
ABO FACTORY SAS undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.
Complaint to the competent authority
If you consider that ABO FACTORY SAS is not complying with its obligations with regard to your Personal Information, you may submit a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
Email and SMS sending policy
Our company does not practice spam and condemns it.
When we collect your email address and/or telephone number on our site, we may contact you in one of the following cases:
– Sending information, answering your questions.
– Notification or information about your order.
– Additional information about the product or service offered by our site.
– Canvassing, abandoned cart, promotional messages, exclusively related to the product or service of our site.
In accordance with good practice for sending advertising messages, we undertake to :
– Not to use misleading subject lines or erroneous emails.
– Reasonably identify the message as an advertising message.
– Not to send SMS messages outside normal business hours (8am-8pm weekdays).
– Respond promptly to requests to unsubscribe.
– Enable users to unsubscribe easily, with one click, to these messages, via a clearly identified link at the bottom of each email sent or at the end of an SMS (‘STOP’ message to the number indicated).
Contacting us
If you have any questions about this document, you can contact us using one of the following methods:
ABO FACTORY SAS
210 chemin des Valladets
Eguilles, 13510 France
support@abo-factory.com
09 77 55 43 06 (price of a local call)
We are open from Monday to Saturday, 9am to 5pm.